In-Store Pick Up Policy

In-Store Pick Up Policy

• Instead of shipping, you may pick up your package at any Duplin Winery.
• We prepare orders when you arrive.
• If you need your order ready by a certain time, call us at 910-289-3888.
• Pick up your package within 1 week of ordering.

Heritage Wine Club Members:

We will guarantee the contents of each quarterly package only for 30 days. Substitutions may be necessary if your package is not picked up in a timely manner. Duplin Winery will not be responsible for returned packages. If you think you missed delivery of your package you may visit the winery to pick up a returned package or decide to have your package reshipped to you at your expense.

• Shipping Policy
  • Our carriers are UPS, FedEx and the U.S. Post Office.
  • Shipping costs vary depending on your location and shipping service selected.
  • We prioritize your order the moment it's placed, shipping Monday through Friday to ensure it's on its way to you as swiftly as possible.
  • We cannot ship alcohol to post office boxes or the APO/FPO addresses used for military personnel stationed overseas.
  • Alcohol deliveries are restricted in some states. Refer to the delivery map for details about your home state.
  • Make shipping easier by enrolling in FedEx Delivery Manager or UPS My Choice to track your package or redirect it to a pick-up location.

  • All packages containing alcohol will require an adult over 21 years of age to sign in order to be received. Your driver's license may be scanned for verification.
    
    

• Where We Ship
  • Alabama (12 cases/per year)
    
  • Arizona
    
  • Arkansas (on-site only)
    
  • California
    
  • Colorado
    
  • Connecticut (2 cases/62 days)
    
  • Delaware (on-site only)
    
  • District Of Columbia (1 case/month)
    
  • Florida
    
  • Georgia
    
  • Hawaii (6 cases/year *some dry counties excluded)
    
  • Idaho (2 cases/order – up to 24 cases/year)
    
  • Illinois
    
  • Indiana
    
  • Iowa
    
  • Kansas
    
  • Kentucky (10 cases/month)
    
  • Louisiana
    
  • Maine
    
  • Maryland
    
  • Massachusetts
    
  • Michigan
    
  • Minnesota (2 cases/year)
    
  • Mississippi (Call for details)
    
  • Missouri (2 cases/month)
    
  • Montana
    
  • Nebraska (1 case/month)
    
  • Nevada
    
  • New Hampshire
    
  • New Mexico (2 cases/month)
    
  • New York (2 cases/month)
    
  • North Carolina (2 cases/month)
    
  • North Dakota
    
  • Ohio (24 cases/year)
    
  • Oklahoma
    
  • Oregon (2 cases/month)
    
  • Pennsylvania
    
  • Rhode Island (on-site only)
    
  • South Carolina (2 cases/month)
    
  • South Dakota
    
  • Tennessee (1 case/month – up to 3 cases/year)
    
  • Texas
    
  • Utah (Direct shipping prohibited, but the state will place an order for you)
    
  • Vermont
    
  • Virginia (2 cases/month)
    
  • Washington
    
  • West Virginia (2 cases/month)
    
  • Wisconsin
    
  • Wyoming (2 cases/year)

Shipping Cost

Shipping rates vary depending on your location and shipping service selected. Shipping costs will range from $12- $35 on average for 1- 12 bottles. Our boxes accommodate 1, 3, 6, and 12 bottles.

Delivery Schedule

Duplin Winery makes every effort to fulfill orders within 24 hours. However, please allow up to 3 business days to process and ship your order. You will receive tracking information as the package leaves our facility.
Duplin Winery will ship 5 days per week. FedEx and UPS delivery times vary to locations. Ground options will typically deliver within 1-3 days on the East Coast and 5-7 business days to the West.
Please note that all carriers we use -- FedEx, UPS and the U.S. Postal Service -- are experiencing longer than usual delivery delays because of COVID-19. We appreciate your patience during this challenging time.
The following expedited shipping methods may be available; please call 910-289-3888 to discuss your options.
• Overnight Shipping – Must place order prior to 12pm EST (call)
• 2nd Day Air – Mon-Wed prior to 12pm EST (call)
• 3 Day Select – Prior to 12pm EST
If you have any questions about your order or its delivery status, please call us at 910-289-3888 or email us at info@duplinwinery.com.

Important Reminder

In the event that you are unable to take delivery of your wine after 3 attempts, carriers will return the wine to our shipping warehouses. You may receive a credit for the wines purchased, *less the shipping charges incurred on both the delivery and the return.

Duplin Winery cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our warehouse, or our staff may intercept and additional handling costs may be applied to a request for re-delivery. To avoid these costs, we recommend that you double-check your address details to ensure that all information provided is correct and in full.

All online orders must be paid by credit card. We accept American Express, VISA, MasterCard or Discover.

If you are having trouble ordering wine from Duplin’s online store, please email info@duplinwinery.com or call us at 910-289-3888. Your email or voicemail will be responded to within 24 hours during the week and 48 hours over the weekend.